Shipping policy

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There is the potential for delays due to high volumes of orders or postal service delays that are out of Darn Knit’s control.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
Collection from Store	Same day collection	FREE
Local Delivery  (LE15 postcode only)	3-5 business days	£1.50
Delivery with Royal Mail	5-14 business days	Based on current Royal Mail rates and weight of item

Local delivery

As stated in the table above local delivery is available for orders within LE15 for a charge of £1.50.

Deliveries are made from 4:30pm to 7pm Tuesday to Friday only. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our shop on Mill Street, Oakham. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up the same day.

Our in-store pickup hours are 9:30am - 4:30pm Tuesday to Friday and 9:30am - 1:00pm Saturdays. Please have your order confirmation email with you when you come.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@darnknit.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please view our full Refund Policy here.